7-Day Returns
Return within 7 days of delivery for a full refund
Easy Exchanges
Exchange for different size or color hassle-free
Quality Assured
All returns are inspected for quality assurance
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 7 days of delivery
- Unused, unwashed, and in original condition
- All tags, labels, and packaging intact
- Original invoice or proof of purchase included
- No signs of wear, alteration, or damage
Non-Returnable Items:
- Innerwear, underwear, and intimate apparel
- Sale or clearance items marked "Final Sale"
- Gift cards and vouchers
- Items damaged due to misuse or improper care
How to Initiate a Return
Follow these simple steps to return your product:
Take a Proper Video
Take a proper video for the physical damage must be reported within 24 hours of delivery. No AI generated video will be accepted.
Contact Us
Email us at [email protected] or WhatsApp +91 9903585649 with your order number and reason for return.
Get Return Authorization
Our team will review your request and provide a Return Authorization Number (RAN) within 24-48 hours.
Pack Your Item
Securely pack the item with all tags, labels, and the original invoice. Write the RAN clearly on the package.
Ship the Return
Use our prepaid return label (if provided) or ship via a reliable courier. Keep the tracking number for reference.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchange Policy
We offer easy exchanges for size or color variations:
- Exchange requests must be made within 7 days of delivery
- Exchanges are subject to product availability
- If the exchange item is of higher value, you'll need to pay the difference
- If lower value, we'll issue a store credit or refund the difference
- Exchange shipping is free for size/color changes (one-time per order)
To initiate an exchange, follow the same process as returns and mention "Exchange" in your request.
Refund Process
Once your return is received and approved:
- Refunds are processed within 5-7 business days
- Original payment method will be credited
- Bank processing may take an additional 3-5 business days
- You'll receive an email confirmation once the refund is initiated
- Shipping charges are non-refundable (except for defective/wrong items)
Refund Timeline:
- • Credit/Debit Cards: 5-7 business days
- • UPI/Wallets: 3-5 business days
- • Net Banking: 5-7 business days
- • Store Credit: Instant (upon approval)
Damaged or Defective Items
If you receive a damaged, defective, or wrong item:
- Contact us immediately within 48 hours of delivery
- Provide clear photos/videos of the defect or damage
- We'll arrange a free pickup and send a replacement
- If replacement is unavailable, full refund will be issued
- No questions asked - your satisfaction is our priority
For damaged items, you don't need to return the product first. We'll process the replacement/refund upon verification.
Return Shipping
Who Pays for Return Shipping?
- Quality Issues: We provide a prepaid return label at no cost to you
- Change of Mind: Customer is responsible for return shipping costs (₹99 will be deducted from refund)
- Exchanges: First exchange per order is free; subsequent exchanges may incur shipping charges
We recommend using a tracked shipping service for all returns. Denimire is not responsible for lost or damaged returns during transit.
Cancellations
You can cancel your order before it ships:
- Contact us immediately via email or WhatsApp
- Provide your order number and reason for cancellation
- If the order hasn't shipped, we'll cancel and refund in full
- If already shipped, you'll need to return upon delivery
- Cancellations are processed within 24 hours
Refunds for cancelled orders are processed within 3-5 business days to your original payment method.
Contact Us
Have questions about returns or exchanges? We're here to help!
Denimire Customer Support
Email: [email protected]
Phone: +91 9903585649
WhatsApp: +91 9903585649
Working Hours: 10 AM to 6 PM, Monday to Sunday
Need Help with a Return?
Our friendly customer service team is ready to assist you!